L10 Privacy Policy — User Information Protection
Last updated: 2026. This policy describes how l10 collects, uses, and protects your personal information.
Information We Collect
When you register or use the l10 platform, we collect certain categories of information to ensure our services run smoothly, securely, and in a manner suited to the Malaysian market. We only collect what is necessary for platform operations.
- Full name, registered email address and phone number
- Date of birth for age verification (18 years and above)
- Identity documents for the KYC process (Malaysian IC or passport)
- Local bank account numbers for MYR payment processing
- Device type, operating system, and browser version used
- IP address and general location data (state/country)
- Activity history on the platform, including games played and bets placed
- Login records including timestamps and devices used
- Deposit and withdrawal transaction details in Malaysian Ringgit (MYR)
- Payment methods used (internet banking, e-wallets, DuitNow)
- Transaction records retained for compliance and internal audit purposes
- Session cookies to maintain login status and user preferences
- Internal analytics data on platform usage patterns
- Information on pages visited and time spent within the platform
How We Use Your Information
L10 uses the information collected solely for purposes related to platform operations and improving the user experience. We do not sell or rent your personal information to any third party for marketing purposes.
- Account management: To create, verify, and maintain user accounts securely, including any required KYC processes.
- Transaction processing: To process MYR deposits and withdrawals, verify payments, and resolve any transaction issues.
- Platform security: To detect suspicious activity, prevent fraud, and protect user accounts from unauthorised access.
- Customer support: To assist users in resolving technical issues, account enquiries, and payment-related concerns.
- Legal compliance: To comply with applicable Malaysian legal requirements, including reporting obligations to the relevant authorities where required.
- Service improvement: To analyse usage patterns for the purpose of improving platform functionality, load speed, and overall user experience.
In-Platform Cookies & Tracking
The l10 platform uses cookies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you access the platform, whether through a browser or mobile app.
Types of cookies used
- Session cookies: Keeps you logged in during an active session. These cookies are deleted when you log out or close your browser.
- Preference cookies: Saves your language settings and display preferences for a consistent browsing experience.
- Security cookies: Used to detect and prevent suspicious login activity or unauthorised access attempts.
You can manage your cookie settings through your browser, though some platform features may be affected if essential cookies are disabled. l10 does not use third-party cookies for advertising purposes.
Data Storage & Security
L10 takes serious technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All data is transmitted using industry-standard SSL encryption and stored on secured servers.
All sensitive information — including passwords, MYR payment details, and identity documents — is encrypted using the latest security protocols before being stored or transmitted.
Active account information is retained for as long as the account exists. After account closure, transaction records are kept for the period required under Malaysian law before being securely deleted.
Only authorised l10 personnel who require access for specific work purposes are permitted to view users' personal information, and are bound by strict confidentiality agreements.
Sharing with Third Parties
L10 does not share users' personal information with third parties except in the following circumstances: (1) when required by Malaysian law or court order; (2) to approved payment processors solely for processing your MYR transactions; (3) to the relevant authorities where there is suspicion of illegal activity. All third-party processors engaged by l10 are bound by strict data protection agreements.
User Rights & Data Control
As an l10 user, you have certain rights regarding your personal information. We respect these rights and provide the means for you to exercise them.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 working days.
If the information we hold about you is inaccurate or out of date, you may request a correction through your account settings or by contacting the l10 support team directly.
You may request account closure and data deletion. Such requests are subject to the record-keeping obligations required under applicable Malaysian law.
Policy Updates & How to Contact Us
L10 reserves the right to update this Privacy Policy from time to time to reflect changes in our operating practices or legal requirements. Users will be notified via an in-platform notice when significant changes are made. Continued use of the platform after such notification constitutes acceptance of the updated policy.
For any queries related to data privacy or to exercise your rights, please contact the l10 support team by email: [email protected]. You may also refer to our FAQ for general guidance on account and data security.
Privacy Questions? We're Here to Help
For questions about how l10 handles your information, or to exercise your privacy rights, contact our support team or visit the FAQ page. Email: [email protected]